In the golf resort community of Playacar, on the beach.

Distance from Airport:

• Cancun International Airport (CUN) - 39 miles (suggested airport due to proximity)
• Tulum International Airport (TQO) - 65 miles

Distance from Downtown: Playa del Carmen - 1.5 miles
Distance from Beach: On the beach
Local Transportation Options: Bus and taxi
Car Rentals at Hotel: Yes
Parking: Yes, complimentary

Number of Rooms: 460

Room Category Descriptions:

• SJSB - Junior Suite
  Air conditioning, ceiling fan, split-level living room area with sofa or sofa-bed, direct dial phone, regularly replenished minibar and liquor dispenser, coffee maker, satellite flat-screen TV, radio alarm clock, electronic in-room safe (fits 15 inch laptop), iron and ironing board. Bathroom equipped with bathtub and shower, double sink, vanity mirror, hairdryer and amenities. Balcony or terrace.
  Occupancy: 3 adults/4 total
  1 Infant allowed above total occupancy
  Bedding: 1 king or 2 double beds - subject to availability at time of check-in
• SJSC/SJSF - 2 Bedroom Junior Suite
  This spacious suite consists of two connecting Junior Suite rooms by an interior door or through a private hallway with an exterior door, with all of the same amenities of the regular Junior Suite category.
  Occupancy: 6 adults / 8 total (Minimum occupancy is 4 adults, occupancies less than 4 adults are available upon request)
  1 Infant allowed above total occupancy
  Bedding: 2 king beds; 4 double beds; or 1 king plus 2 double beds - subject to availability at time of check-in
• SJSM - Junior Suite Accessible (available upon request)
  Offers the same features as the Junior Suite, plus guaranteed mobility accessibility, including wheelchair accessibility, handrails in the bathrooms, and roll-in showers.
  Occupancy: 3 adults / 4 total
  1 Infant allowed above total occupancy
  Bedding: 2 double beds
• SJEB - Junior Suite Superior
  Air conditioning, ceiling fan, split-level living room area with sofa or sofa-bed, direct dial phone, regularly replenished minibar and liquor dispenser, coffee maker, satellite flat-screen TV, radio alarm clock, electronic in-room safe (fits 15 inch laptop), iron and ironing board. Bathroom equipped with bathtub and shower, double sink, vanity mirror, hairdryer and amenities. Balcony or terrace with courtyard view.
  Occupancy: 3 adults/4 total
  1 Infant allowed above total occupancy
  Bedding: 1 king or 2 double beds - subject to availability at time of check-in

• SJEC/SJEF - 2 Bedroom Junior Suite Superior
  This spacious suite consists of two connecting Junior Suite Superior rooms by an interior door or through a private hallway with an exterior door. Each connecting room features air conditioning, ceiling fan, split-level living room area with sofa or sofa-bed, direct dial phone, regularly replenished minibar and liquor dispenser, coffee maker, satellite flat-screen TV, radio alarm clock, electronic in-room safe (fits 15 inch laptop), iron and ironing board. Bathroom equipped with bathtub and shower, double sink, vanity mirror, hairdryer and amenities. Balcony or terrace with courtyard view.
  Occupancy: 6 adults / 4 children / 8 total
  1 Infant allowed above total occupancy
  Bedding: 2 king or 4 double beds - subject to availability at time of check-in.
• SJMB - Junior Suite Ocean View
  This suite features air conditioning, ceiling fan, split-level living room area with sofa, direct dial phone, regularly replenished minibar and liquor dispenser, coffee maker, satellite flat-screen TV, radio alarm clock, electronic in-room safe (fits 15 inch laptop), iron and ironing board. Bathroom equipped with bathtub and shower, double sink, vanity mirror, hairdryer and amenities. Balcony or terrace with ocean view.
  Occupancy: 2 adults / 2 total
  Bedding: 1 king bed
• SUSB - Suite
  Air conditioning, ceiling fan, living room area with sofa, direct dial phone, regularly replenished minibar and liquor dispenser, coffee maker, satellite flat-screen TV, radio alarm clock, electronic in-room safe (fits 15 inch laptop), iron and ironing board, and walk-in closet. Bathroom equipped with bathtub and shower, bidet, double sink, vanity mirror, hairdryer and amenities. Balcony or terrace.
  Occupancy: 2 adults/ 2 total
  Bedding: 1 king bed

Room Details:

• Adjoining Rooms: Yes
• Air Conditioning: Yes
• Bathroom Amenities: Hydro massage bathtub, hairdryer, vanity mirror and double sink.
• Balcony / Patio: Yes
• Cribs: Yes, complimentary and subject to availability
• Internet Access: Yes, complimentary throughout resort.
• Iron / Ironing Board: Yes

• Kitchen Facilities: Minibar
• Non-Smoking Rooms: Yes, all rooms are non-smoking
• Rollaway Beds: Yes, complimentary and subject to availability
• Safe Deposit Boxes: Yes, complimentary and in-room
• Smoke Alarm / Sprinklers: Yes
• Telephone: Yes
• Television / Radio: Yes

Hotel Details:

• Babysitting Service: Yes, additional fees apply
• Check-in / Check-out: 3:00 pm / 12:00 pm
• Child Ages: Children 1 years of age and under stay free with adult when using existing bedding
• Concierge: Yes
• Courtesy Room / Day Room: No
• Elevators: Yes
• Housekeeping Service: Daily
• Luggage Check / Storage: Yes
• Luggage Porter / Bellhop: Yes
• Number of Floors: 3 floors
• Other Guest Services: Medical service, laundry service. Additional fees apply.

Details on hotel facilities for the physically challenged are available through our reservations sales staff. All handicap room requests must be processed through our reservations center on a special request basis with the hotels to confirm availability of rooms prior to arrival. Please call for details.

Handicapped rooms: Yes
Preconfirmed handicapped rooms: Yes
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes, for emergencies only
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: Yes
Shower lift: No
Alert Plus - Audio/visual alert system: No
Smoke detectors with flashing light: No
Lamps that flash on/off if phone rings: No
Shake alarms/pillows: No
Closed captioned TV: Yes
Braille: No
Seeing eye dogs allowed: No

Unlimited reservation-free dining (theme restaurants on a first come-first serve basis), within customary operation hours. Advance reservations are not required, nor accepted, at any a la carte theme restaurant. Guests are seated in the order they arrive at the a la carte restaurant and seating is limited. A la carte restaurants operate on select days which vary by location. Please check the daily schedule for available dining options and times upon arrival at the resort. It is recommended that you plan ahead for your desired dining time, seating is not guaranteed.

Note: Dress code: Main restaurant-gentlemen no sleeveless T-shirts; a la carte theme restaurants- gentlemen no sleeveless T-shirts required

Dining Facilities:

• Don Rafael - International and local cuisine, buffet style with live cooking stations. Open for breakfast, lunch and dinner. Three themed dinners per week.
• Chilis - Beach snack restaurant serving breakfast and lunch buffet. Á la carte grill specialties for dinner.
• Yashima - Á la carte Asian cuisine for dinner.
• Krystal - Á la carte fusion cuisine for dinner.
• Il Portico - Buffet starters, Italian cuisine and dessert for dinner.
• Capuchino - Coffee, patisserie and ice cream parlor.
• Agave - Á la carte Mexican cuisine for dinner.
• Pepe's Food - Poolside snack bar open during the day
• Room service: Yes, 24 hours

Cocktail lounges/bars:

• Daiquiri - Lobby bar
• Lirico - Lounge bar with terrace
• Cancun - Pool bar
• Lounge 24 bar

Entertainment:

• Evening show and disco

• Pool: 3 pools, plus 1 children's pool
• Whirlpool: Yes
• Beach: Yes
• Watersports: Non-motorized are complimentary
• Spa: Yes
• Fitness Center: Yes, must be 18 or older to enter
• Golf: No. Golf courses are nearby (special price for RIU guests).
• Tennis: No
• Shopping: Yes
• Other: Complimentary access to Riu Party

All-Inclusive Plan Rating: Full All-Inclusive

All-Inclusive Features Include:

• All meals, snacks, domestic and imported alcoholic and non-alcoholic beverages in hotel bars and restaurants
• 24 hour snacks and drinks, including room service
• Regularly refilled minibar in all guestrooms
• Non-motorized sports, activities and entertainment program
• Drink service at the pool
• Turndown service
• Discotheque (guests 18 and older)
• Use of facilities at all Riu resorts in Playacar complex (Riu Palace Riviera Maya, Riu Playacar, Riu Yucatan and Riu Tequila), with exception of dinner
• Access to weekly themed parties with DJ at Riu Tequila

Dining Details:

Breakfast Options:

• Don Rafael - Buffet breakfast
• Chilis - Continental breakfast

Lunch Options:

• Don Rafael - Buffet lunch
• Chilis - Buffet lunch on the beach
• Pepe's Food - Poolside snack bar

Dinner Options:

• Don Rafael - Buffet dinner
• Chilis - Á la carte grill
• Agave - Á la carte Mexican
• Botafogo - Buffet Brazilian
• Yashima - Á la carte Asian
• Krystal - Á la carte fusion
• Il Portico - Italian

Room Service: Yes, 24 hours
In-room Food Options: Room service menu
Restaurant Reservations Required: No
Dining Restrictions or Limitations: No
Dining Surcharges: No

Beverage Details:

Drinks Included:

• Non-alcoholic soft drinks, juice, coffee, tea, bottled water
• Domestic and imported alcohol
• House wines

In-room Beverage Options:

• Minibar

Beverage Restrictions or Limitations: No
Beverage Surcharges: Yes, on bottles of wine, premium wines, and premium liquors

Entertainment Details:

Daytime Entertainment Options:

• Activities staff

Evening Entertainment Options:

• Nightly shows
• Discotheque at Riu Tequila

Children’s Activity Program: Yes, for ages 4-12

• For details on the Children’s Activity Program, please see the Family Program section for this hotel

Activity Details:

Daytime Activity Options:

• All other Riu properties in Playacar (excludes dinner) and snorkeling

Activity Surcharges: Yes, for select activities such as golf and scuba diving

Other Services or Amenities Included:

• All gratuities, taxes and fees
• Luggage handling

Exchange Privileges:

• All other Riu properties in Playacar (excludes dinner)

Hotel Services or Amenities NOT Included in the All-Inclusive Program:

• Spa and beauty services
• Golf and scuba diving

• Credit Card Deposit Required Upon Check In: Yes, Visa and MasterCard are accepted

Other Restrictions:

• Groups must be contracted directly through a Delta Vacations Group Specialist by calling: 1-800-800-1504
• Travelers under the age of 18 must have a responsible parent or legal guardian sign a responsibility agreement upon check-in at resort
• Each room booked must have at least one responsible parent or legal guardian sharing the room with anyone under the age of 18, up to the maximum number of occupants permitted in the specific room category
• To maintain the comfort and security of all guests, resort reserves the right to charge for damage caused by guest and/or remove guest without refund for inappropriate behavior or excessive boisterousness
• Guests will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
• Some restaurants may require a dress code

• Year Built: 2006
• Most Recent Renovations: 2019 - Full hotel renovation. Updates include the following:
• Walk-in shower and bathtub in all rooms
• Connecting rooms available in select room categories
• Redesigned pool area with three pools, one with a swim-up bar
• New kids' pool with slides
• New RiuLand kids club
• New RiuFit area
• New Italian restaurant
• New grill restaurant by the pool
• New cappuccino, coffee, patisserie and ice cream parlor
• New relaxation pools at Renova Spa
• Removed tennis courts, the Brazilian restaurant and select room categories

• Enhance your clients' vacation at participating RIU Hotels & Resorts properties by including a Social Package, where friends and family can celebrate special events. Call a Delta Vacations specialist at 1-800-727-1111 to get more details and confirm this special request.
• Stay at one play at all Riu Hotels in Riviera Maya
• Luxury surroundings and services
• 24-Hour room service
• Drink service at the pool
• Complimentary WiFi
• Reservations are not required at á la carte restaurants

• Great for couples and families looking for an upscale resort

• All guests must be 18 years of age or older to access swim up bars at resort.
• Reminder: Due to Mexico regulations the hotel will no longer accept payment in US Dollars. All services shall be in Mexican Pesos. When using a credit or debit card at the hotel, the charges will be made in Mexican Pesos. Due to this same regulation, the hotel may no longer be accepting USD cash as a form of payment or executing any money exchange on-site. Guests are required to either use the ATM or any bank office nearby.

• Children ages: Children 1 year of age and under stay free with adult using existing bedding. Children 2-12 years of age pay child rate.
• Children's activity program: "RiuLand" for children 4-12. Children are divided into two groups: ages 4-7 and 8-12, and each group features its own entertainment team and programs. Kids will enjoy exciting theme days such as "Games Day", "Riu Holiday", "Pirate Day", Aqualand" and "Olympic Games". Entertainment evening shows also await young guests and feature children's shows with great costumes, quiz games and the election of Mr. and Miss RiuLand.
• Babysitting service: Yes
• Children's amenities: Children's swimming pool and playground